Privacy Policy

Last Updated: October 7, 2026

At VapeBuy, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how VapeBuy ("VapeBuy", "we", "us", or "our") collects, uses, stores, and shares information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that allows us to offer our products and services online.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with VapeBuy, we may collect the following types of information:

Personal and Contact Information

This may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• City, state, postal code, and country

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• Products viewed or purchased

• Cart and checkout activity

• Order history

• Order value

• Returns, cancellations, or refund information

• Shipping and delivery information

• Payment status

Payment Information

Payments may be processed through Shopify and/or third-party payment providers.

Depending on the payment method selected, payment-related information may include:

• Payment method

• Transaction ID

• Payment confirmation

• Billing details

• Limited payment information provided by the payment processor

We generally do not directly store complete credit or debit card information when payments are handled by third-party payment gateways.

Account Information

If you create an account with us, we may process information such as:

• Name

• Email address

• Phone number

• Login credentials

• Saved addresses

• Account preferences

• Previous orders

You are responsible for maintaining the confidentiality of your account credentials.

Device and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location based on IP address

• Pages visited

• Time spent on pages

• Referring URLs

• Website interactions

• Cookies and similar technologies

Communications

If you contact us through email, phone, WhatsApp, website forms, customer support, or another communication channel, we may retain information contained in those communications.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or submit information through our website.

• Automatically when you browse or interact with our website.

• Through cookies, pixels, analytics tools, and similar technologies.

• From Shopify and other service providers that support our website.

• From payment processors, logistics providers, advertising platforms, analytics providers, and other business partners where permitted by law.

3. How We Use Your Information

We may use your information for the following purposes:

Order Processing and Fulfilment

We use customer information to:

• Process orders

• Confirm payments

• Prepare and dispatch shipments

• Provide tracking information

• Manage cancellations, returns, or refunds

• Contact you regarding an order

• Provide customer support

Improving Our Website and Services

We may use browsing and transaction information to:

• Improve website performance

• Understand how visitors use our website

• Improve navigation and checkout

• Identify popular products and pages

• Personalize your shopping experience

• Diagnose technical problems

• Improve customer service

Customer Communication

We may contact you regarding:

• Order confirmation

• Shipping updates

• Delivery information

• Payment issues

• Customer service requests

• Account-related notifications

• Important changes to our policies or services

Marketing and Advertising

Where permitted by applicable law, we may use certain information to:

• Send promotional emails or messages

• Show relevant advertising

• Measure advertising performance

• Create advertising audiences

• Recommend products based on browsing or purchase activity

• Improve our marketing campaigns

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message.

Opting out of promotional communication will not prevent us from sending essential transactional communications relating to your orders or account.

Security and Fraud Prevention

We may use information to:

• Detect suspicious transactions

• Prevent fraud

• Protect customer accounts

• Protect our website and systems

• Investigate misuse or unauthorized activity

• Enforce our Terms of Service

• Maintain the security and integrity of our services

Legal and Regulatory Purposes

We may process or disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Respond to court orders or legal proceedings

• Protect our legal rights

• Resolve disputes

• Investigate suspected violations of our policies

• Protect our customers, business, or third parties

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate and improve the website.

These technologies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Understand website traffic

• Measure advertising performance

• Improve website functionality

• Provide more relevant marketing

Third-party services, including Shopify, analytics providers, payment providers, and advertising platforms, may also place or use cookies in accordance with their own privacy policies.

Depending on your browser and location, you may be able to block, restrict, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

5. How We Share Your Information

We do not disclose personal information unnecessarily.

However, we may share information with trusted service providers when reasonably required to operate our business.

These providers may include:

• Shopify

• Payment gateways and payment processors

• Shipping and courier companies

• Order fulfilment providers

• Website hosting and technology providers

• Analytics providers

• Customer support providers

• Email, SMS, and communication platforms

• Advertising and marketing platforms

• Fraud prevention and security providers

• Professional advisers where required

These service providers may process information only as necessary to provide their services, subject to their respective policies and applicable legal obligations.

6. Shopify

Our store is hosted using Shopify.

Shopify may collect and process information regarding your interaction with our store in order to provide its technology, checkout, security, payment, analytics, personalization, and related services.

Information processed through Shopify may be stored or processed in countries outside your country of residence.

Shopify's handling of personal information is governed by its own privacy policies.

You can learn more through Shopify's Consumer Privacy Policy and Privacy Portal.

7. Shipping and Logistics Providers

To deliver your order, we may provide necessary information to courier or logistics partners.

This may include:

• Customer name

• Shipping address

• Phone number

• Order information

• COD amount, where applicable

• Delivery instructions

Such information is shared only where reasonably required to fulfil and deliver your order.

8. Payment Providers

Payments may be processed through independent payment providers.

These providers may collect information required to process or verify your payment.

Their collection and processing of payment information is governed by their own privacy policies, security practices, and applicable regulations.

VapeBuy does not control how independent payment providers process information submitted directly to them.

9. Third-Party Links

Our website may contain links to websites, services, social networks, or platforms operated by third parties.

Once you leave our website, the privacy practices of those third parties will apply.

We are not responsible for the privacy, security, accuracy, content, or practices of websites and services that we do not control.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

10. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no method of transmission over the internet and no electronic storage system can guarantee complete security.

For this reason, we cannot guarantee that information transmitted or stored through our services will always remain completely secure.

You should not send passwords, complete payment credentials, or other highly sensitive information through unsecured communication channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Processing and maintaining orders

• Providing customer support

• Maintaining customer accounts

• Complying with tax, accounting, and legal requirements

• Preventing fraud

• Resolving disputes

• Enforcing agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from individuals who are not legally permitted to use our services.

If you believe that a minor has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Request information regarding how your data is used

• Request a copy of certain personal information

• Object to or restrict certain processing where legally available

• Opt out of certain marketing communications

Some rights may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

14. Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link contained in our marketing emails.

Where other marketing channels are used, you may follow the available opt-out instructions or contact us.

Even after opting out of marketing communications, we may continue sending important messages concerning:

• Existing orders

• Shipping and delivery

• Payments

• Refunds

• Customer service

• Account security

• Legal or policy updates

15. International Data Transfers

Some of our technology providers, including Shopify and other service providers, may process or store information outside India.

Where personal information is transferred internationally, the relevant service provider may use safeguards required under applicable law.

By using our services, your information may therefore be processed in jurisdictions different from your country of residence, subject to applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services

• Changes to our business practices

• Changes to technology

• Changes to service providers

• Legal or regulatory requirements

The latest version will always be published on this page along with the updated revision date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you may contact us at:

VapeBuy

Email: support@VapeBuy.in

Address:
Karol Bagh
88 Karol Bagh
New Delhi, Delhi 110001
India

When contacting us regarding a privacy request, please provide enough information for us to identify your request and respond appropriately.