TERMS of SERVICE

Terms of Service

Last Updated: October 7, 2026

Welcome to VapeBuy.

These Terms of Service ("Terms") govern your access to and use of the VapeBuy website, online store, features, content, tools, customer services, and other services made available by us (collectively, the "Services").

Throughout these Terms, the words "VapeBuy," "we," "us," and "our" refer to VapeBuy.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to operate our website and Services.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not access or use the Services.

1. ELIGIBILITY AND LAWFUL USE

You may use our Services only if you are legally permitted to do so under the laws applicable to you and to the products or services involved.

Where a product is subject to age restrictions, licensing requirements, geographical restrictions, or other legal controls, you are responsible for ensuring that you satisfy all applicable requirements before attempting to purchase it.

Availability of a product on our website does not constitute a representation that the product may lawfully be purchased, possessed, transported, delivered, or used in every location.

We reserve the right to:

  • Restrict access to particular products or Services;

  • Request age, identity, address, or other verification;

  • Refuse or cancel transactions where required by law;

  • Restrict delivery to certain locations;

  • Suspend or terminate accounts where misuse is suspected.

You must not use our website or Services in violation of any applicable law.

2. ACCOUNT INFORMATION

Certain features of the Services may allow or require you to create an account.

When creating an account or placing an order, you agree to provide information that is:

  • Accurate;

  • Complete;

  • Current; and

  • Lawfully provided by you.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must promptly inform us if you believe your account has been accessed or used without authorization.

You may not sell, transfer, assign, or provide your account credentials to another person without our written permission.

3. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, specifications, pricing, and other information accurately.

However:

  • Screen settings may affect how product colours appear;

  • Product packaging may change;

  • Manufacturers may update specifications or designs;

  • Images may occasionally be used for illustrative purposes;

  • Minor differences may occur between photographs and delivered products.

Unless expressly stated otherwise, product images should not be interpreted as guaranteeing exact colour, dimensions, packaging, or appearance.

We reserve the right to update, modify, replace, limit, or discontinue products without prior notice.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding a product to your cart does not reserve inventory.

A product may become unavailable before your order is accepted or dispatched.

We may:

  • Limit quantities available for purchase;

  • Restrict purchases per customer or household;

  • Restrict purchases by location;

  • Discontinue products;

  • Refuse unusually large or suspicious orders;

  • Cancel an order where inventory is unavailable.

If we cancel an eligible prepaid order, any applicable refund will be processed according to our Refund Policy and the relevant payment provider's processing timelines.

5. ORDERS

Submitting an order constitutes an offer by you to purchase the selected products subject to these Terms.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We reserve the right to accept, reject, hold, verify, or cancel an order where reasonably necessary.

This may include situations involving:

  • Stock availability;

  • Pricing errors;

  • Payment verification;

  • Suspected fraud;

  • Incorrect customer information;

  • Delivery restrictions;

  • Legal or regulatory requirements;

  • Technical errors;

  • Duplicate orders;

  • Abnormal order quantities.

Where reasonably practicable, we will attempt to notify you if an order is rejected or cancelled.

6. ORDER VERIFICATION

For security, fraud prevention, operational, or delivery purposes, we may verify an order before dispatch.

Verification may include contacting you by:

  • Phone;

  • Email;

  • SMS;

  • WhatsApp; or

  • Another contact method provided during checkout.

Where appropriate, we may also request confirmation of customer, payment, or delivery information.

Orders that cannot reasonably be verified may be delayed or cancelled.

7. PRICES

Prices displayed on our website may change at any time without prior notice.

The applicable product price will generally be the price displayed when your order is submitted, subject to:

  • Pricing errors;

  • Promotional conditions;

  • Tax requirements;

  • Shipping charges;

  • Applicable fees;

  • Payment verification.

If an obvious pricing or technical error occurs, we may correct the error and cancel the affected order.

Where an eligible prepaid order is cancelled due to such an error, the applicable amount will be refunded according to our Refund Policy.

8. PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

  • Discount codes;

  • Promotional pricing;

  • Bundle offers;

  • Limited-time sales;

  • Free shipping;

  • Gifts;

  • Loyalty incentives; or

  • Other promotional campaigns.

Promotions may be subject to separate conditions.

Unless expressly stated otherwise:

  • Promotions cannot be combined;

  • Discounts cannot be applied retrospectively;

  • Offers may be withdrawn at any time;

  • Promotional stock may be limited;

  • Certain products may be excluded.

Where specific promotional terms conflict with these general Terms, the specific promotional terms will apply to that promotion.

9. PAYMENT

Available payment methods will be displayed during checkout.

You agree that all payment and billing information provided by you is accurate and that you are authorized to use the selected payment method.

Payments may be processed by independent third-party payment providers.

We may not receive or store complete payment-card credentials where those details are processed directly by the applicable payment provider.

A transaction may be declined, delayed, or cancelled where:

  • Payment authorization fails;

  • Fraud is suspected;

  • Information cannot be verified;

  • The payment provider rejects the transaction;

  • We are legally required to do so.

We are not responsible for payment-provider outages, banking delays, or actions taken independently by your bank or payment provider.

10. CASH ON DELIVERY

Where Cash on Delivery ("COD") is offered, availability may depend on:

  • Delivery postcode;

  • Order amount;

  • Product category;

  • Customer order history;

  • Courier availability;

  • Risk assessment.

We reserve the right to restrict or remove COD from individual orders, customers, locations, or products.

Repeated refusal of confirmed COD deliveries, fraudulent ordering activity, or misuse of COD facilities may result in restrictions on future orders.

11. SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Any delivery date or delivery time displayed or communicated to you is an estimate, unless expressly guaranteed in writing.

Delivery may be affected by circumstances including:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Festivals;

  • Operational disruptions;

  • Address issues;

  • Customer availability;

  • Transport restrictions;

  • Government action;

  • Natural disasters;

  • Events outside our reasonable control.

We are not responsible for reasonable delays caused by circumstances outside our control.

You are responsible for providing a complete and accurate shipping address and reachable contact details.

12. FAILED DELIVERY

A delivery may fail if:

  • The address is incorrect or incomplete;

  • The recipient is unavailable;

  • The recipient refuses delivery;

  • Required verification cannot be completed;

  • The customer cannot be contacted;

  • Delivery is prohibited or unavailable at the destination.

Additional shipping or handling charges may apply where a shipment must be resent due to information supplied incorrectly by the customer or another circumstance attributable to the customer.

13. CANCELLATIONS

Order cancellation requests should be submitted as soon as possible.

We cannot guarantee that an order can be cancelled after it has been:

  • Confirmed;

  • Processed;

  • Packed;

  • Handed to a courier; or

  • Dispatched.

If cancellation is still operationally possible, we may process the request subject to our Cancellation and Refund Policy.

14. RETURNS, REPLACEMENTS AND REFUNDS

Returns, replacements, cancellations, and refunds are governed by our applicable Refund / Return Policy.

Please review that policy before placing an order.

Eligibility may depend on matters such as:

  • Product condition;

  • Reason for the request;

  • Time elapsed since delivery;

  • Whether the product was opened or used;

  • Packaging condition;

  • Evidence of damage or defect;

  • Product category;

  • Applicable consumer law.

Nothing in these Terms removes rights that cannot legally be excluded under applicable consumer protection law.

15. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you receive a product that you believe is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Missing from your shipment,

please contact us within the timeframe specified in our Refund / Return Policy.

We may request reasonable evidence such as:

  • Photographs;

  • Packaging photographs;

  • Shipping label photographs;

  • An unpacking video;

  • Order details;

  • Batch or serial information, where relevant.

Submitting evidence does not automatically guarantee a refund or replacement. Claims are reviewed according to the applicable policy and law.

16. CUSTOMER RESPONSIBILITIES

When using the Services, you agree not to:

  • Provide false information;

  • Place fraudulent orders;

  • Use another person's payment information without authorization;

  • Interfere with the operation of the website;

  • Attempt unauthorized access to our systems;

  • Introduce malicious software;

  • Scrape or harvest information unlawfully;

  • Abuse promotional offers;

  • Impersonate another person;

  • Harass our employees, contractors, or service providers;

  • Use our Services in connection with unlawful activity.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, content available through VapeBuy, including:

  • Website design;

  • Graphics;

  • Text;

  • Logos;

  • Original photographs;

  • Videos;

  • Layouts;

  • Product-page designs;

  • Promotional materials;

  • Software;

  • Branding; and

  • Original written content

is owned by or licensed to VapeBuy and may be protected by applicable intellectual-property laws.

You may use the website for your personal and lawful use.

You must not reproduce, republish, distribute, sell, modify, commercially exploit, or create derivative works from protected VapeBuy content without appropriate permission.

Third-party trademarks and product names remain the property of their respective owners.

18. REVIEWS AND USER CONTENT

You may have the ability to submit reviews, feedback, photographs, suggestions, comments, or other content.

By voluntarily submitting such content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

You represent that content submitted by you:

  • Is accurate to the best of your knowledge;

  • Does not violate another person's rights;

  • Does not contain unlawful material;

  • Does not contain malicious code;

  • Does not intentionally mislead users.

We may remove content that violates these Terms or applicable law.

19. THIRD-PARTY SERVICES

Some features of our Services may depend on third parties, including:

  • Shopify;

  • Payment providers;

  • Courier companies;

  • Analytics providers;

  • Communication providers;

  • Marketing platforms;

  • Social-media services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for services independently controlled by third parties except to the extent required by applicable law.

20. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

A link does not necessarily mean that we endorse or control that website.

When you leave our website, your interaction with the third-party website is governed by that website's own terms and privacy practices.

You should review those policies before providing personal or payment information.

21. RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify provides technology and infrastructure that enables us to operate the Services.

Purchases made from our store are transactions between you and VapeBuy, not Shopify.

To the extent permitted by applicable law, Shopify is not responsible for the fulfilment, condition, suitability, delivery, return, refund, or performance of products sold directly by VapeBuy.

Shopify's own services remain subject to Shopify's applicable terms and privacy policies.

22. PRIVACY

Your personal information is processed in accordance with our Privacy Policy.

Our Privacy Policy explains, among other things:

  • What information we collect;

  • Why we collect it;

  • How it may be used;

  • When it may be shared;

  • How long it may be retained;

  • What privacy rights may be available to you.

Please review our Privacy Policy before using the Services.

23. WEBSITE AVAILABILITY

We aim to keep our website available and functioning reliably, but we cannot guarantee uninterrupted access.

The Services may occasionally be unavailable because of:

  • Maintenance;

  • Software updates;

  • Server failures;

  • Third-party outages;

  • Cybersecurity incidents;

  • Internet disruptions;

  • Events outside our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary.

24. ERRORS AND INACCURACIES

Our website may occasionally contain:

  • Typographical errors;

  • Incorrect product information;

  • Pricing errors;

  • Stock inaccuracies;

  • Promotional errors;

  • Incorrect delivery estimates.

We may correct such information at any time.

Where an error materially affects an existing order, we may contact you, correct the order, provide available alternatives, or cancel the order as appropriate.

25. DISCLAIMER

To the extent permitted by applicable law, the Services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption;

  • Every product will remain available;

  • Website information will always be error-free;

  • Third-party services will always operate correctly.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VapeBuy and its directors, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of the Services where such liability may lawfully be excluded.

This may include loss of:

  • Profits;

  • Revenue;

  • Business opportunity;

  • Data;

  • Savings.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

27. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify VapeBuy against reasonable losses, claims, expenses, or liabilities arising directly from:

  • Your unlawful use of the Services;

  • Your material violation of these Terms;

  • Your infringement of another person's rights;

  • Fraud or intentional misconduct committed through your account.

This section does not create obligations that cannot legally be imposed on consumers.

28. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters;

  • Floods;

  • Fires;

  • Severe weather;

  • War or civil unrest;

  • Government restrictions;

  • Strikes;

  • Transportation disruption;

  • Internet failures;

  • Courier disruption;

  • Epidemics or public-health emergencies;

  • Utility failures;

  • Other comparable events.

29. SUSPENSION OR TERMINATION

We may restrict, suspend, or terminate access to the Services where reasonably necessary, including where:

  • These Terms are materially violated;

  • Fraud is suspected;

  • Our systems are abused;

  • Applicable law requires us to act;

  • Continued access presents a security risk.

Termination does not affect obligations or rights that arose before termination.

Provisions that by their nature should survive termination will remain effective.

30. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in effect.

31. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

A waiver will be effective only to the extent expressly stated.

32. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;

  • Shipping Policy;

  • Refund / Return Policy; and

  • Any additional terms expressly applicable to a particular promotion or Service

constitute the agreement governing your use of the Services.

33. GOVERNING LAW AND JURISDICTION

These Terms and your use of the Services will be governed by the laws applicable to VapeBuy and the relevant transaction, including mandatory consumer-protection and other laws that cannot legally be excluded by contract.

Subject to mandatory legal rights and applicable law, disputes will be subject to the jurisdiction of the competent courts applicable to VapeBuy's registered or principal place of business.

Nothing in this section removes any jurisdictional or consumer right that cannot legally be waived.

34. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our Services;

  • Business practices;

  • Technology;

  • Payment or delivery processes;

  • Applicable law;

  • Regulatory requirements.

The latest version will be published on this page with an updated "Last Updated" date.

Where required by law, material changes will be communicated through an appropriate notice.

Your continued use of the Services following an effective update constitutes acceptance of the revised Terms to the extent permitted by law.

35. CONTACT US

Questions regarding these Terms of Service may be sent to:

VapeBuy

Email: support@vapebuy.in

Please include sufficient information for us to understand and respond to your request.

By accessing or using VapeBuy's Services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject always to applicable law.