SHIPPING POLICY

Shipping Policy

We aim to make every delivery fast, reliable, and easy to track. Below you’ll find everything you need to know about order processing, shipping timelines, charges, tracking, and delivery support.

Where We Ship

We currently deliver across India to most serviceable pincodes, including major metro cities, tier-2 cities, and many smaller towns.

International shipping is not available at this time.

Order Processing Time

Orders are usually processed and dispatched within 1–2 business days after confirmation.

Orders placed after 5:00 PM IST may be processed on the next business day.

During high-volume periods such as festive sales, special promotions, or major product launches, processing may take an additional 1–2 business days.

Business days are Monday to Friday, excluding public holidays.

Delivery Timeline

Once dispatched, orders are generally delivered within:

5–10 business days

Delivery times may vary depending on your location, courier serviceability, weather conditions, local restrictions, or other circumstances beyond our control.

Remote or difficult-to-service locations may require an additional 2–4 business days.

During festive seasons and peak courier periods, delivery may take slightly longer than usual.

Shipping Charges

We offer simple and transparent shipping charges:

  • Free Shipping on orders of ₹599 and above
  • ₹50 Shipping Fee on orders below ₹599
  • Cash on Delivery may be available on selected pincodes
  • A ₹30 COD handling fee may apply where applicable

All applicable charges will be clearly displayed at checkout before you place your order.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email and/or SMS.

You can use the tracking link to check the latest delivery status of your order.

Please allow up to 24 hours after dispatch for the first tracking update to appear on the courier’s system.

Tracking updates may include:

  • Order Dispatched
  • In Transit
  • Reached Destination Hub
  • Out for Delivery
  • Delivered

Address Changes

Shipping address changes can only be requested before the order has been dispatched.

If you need to update your address, please contact our support team as soon as possible.

Once an order has been handed over to the courier, we may not be able to modify the delivery address.

Delivery Attempts

Courier partners generally make multiple delivery attempts if the customer is unavailable.

Please ensure that the phone number provided during checkout is active so the courier can contact you if required.

If delivery cannot be completed after repeated attempts, the parcel may be returned to our warehouse.

If you request reshipping after the parcel is returned, additional shipping charges may apply.

Delayed Shipments

If your tracking status has not changed for more than 5 business days, please contact our support team with your order number.

We will coordinate with the courier partner and help investigate the shipment status.

Occasional delays may occur due to:

  • Courier network disruptions
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Operational delays
  • Festive-season demand

We will make every reasonable effort to help resolve delayed shipments.

Lost Shipments

In the rare event that a shipment is confirmed lost in transit, we will coordinate with the courier partner and provide an appropriate resolution based on the order status.

Depending on the circumstances, this may include a replacement or refund in accordance with our applicable policies.

Damaged or Tampered Packages

If your package arrives damaged, opened, or visibly tampered with, please contact us within 48 hours of delivery.

For faster resolution, please provide:

  • Order number
  • Photos of the outer packaging
  • Photos of the damaged product
  • Unboxing video, where available

Eligible cases will be handled in accordance with our Returns & Refunds Policy.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate shipping details.

We cannot be held responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Unavailable recipient
  • Incorrect pincode

Please review your information carefully before placing your order.

International Shipping

We currently ship within India only.

International shipping, customs duties, and import taxes are therefore not applicable at this time.

Need Help With Your Order?

For shipping-related questions, contact our support team:

Email: support@VapeBuy.in
Support Hours: Monday–Friday, 10:00 AM–6:00 PM IST
Typical Response Time: Within 24–48 hours

Please include your Order ID when contacting us so we can assist you faster.

Our goal is simple: clear communication, reliable delivery, and proper support until your order reaches you.